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At OTAKUYA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services, including our e-commerce platform, Value-Guaranteed Trade-In Program, and Enhanced Product Warranty Program. OTAKUYA fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Information We Collect

We collect personal information you provide directly to us when you:

• Register an account on our website.
• Purchase products, including games, consoles, and accessories.
• Participate in the Value-Guaranteed Trade-In Program.
• Register for the Enhanced Product Warranty Program.
• Subscribe to newsletters or request customer support.

The information we may collect includes:

• Name, email address, and phone number.
• Shipping and billing information.
• Transaction history and order details.
• Product details for warranties or trade-ins.
  
  

How We Use Your Information

We use your information to:

• Process orders and transactions.
• Provide and manage the Value-Guaranteed Trade-In and Enhanced Product Warranty Programs.
• Communicate with you regarding your orders, services, or promotional offers.
• Improve our website and customer experience.
  
  

Compliance with the PDPA

In compliance with the Personal Data Protection Act 2010 (PDPA), we ensure that your personal information:

• Is processed fairly and lawfully.
• Is only used for the purposes specified during collection.
• Is kept secure and confidential.
• Will not be disclosed to third parties without your consent unless required for the fulfillment of services (e.g., payment processing or shipping).
• You have the right to access, correct, or delete your personal data by contacting us at otakuya4896@hotmail.com.
  
  

Cookies and Tracking

Our website uses cookies to enhance your experience. Cookies help us remember your preferences and improve website functionality.

Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal data.
• Request correction or deletion of your personal data.
• Withdraw consent for data processing at any time by contacting us at otakuya4896@hotmail.com.
  
  

Changes to the Privacy Policy

OTAKUYA reserves the right to amend this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.