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By using the OTAKUYA website and services, you agree to the following Terms & Conditions (T&Cs). Please read these carefully before proceeding with any purchase or using our website, Value-Guaranteed Trade-In Program, or Enhanced Product Warranty Program.

General

• By accessing the OTAKUYA website, you agree to comply with these T&Cs.
• OTAKUYA reserves the right to amend these T&Cs without prior notice. It is your responsibility to review the T&Cs regularly.
• Prices, promotions, and availability of products are subject to change without notice. OTAKUYA does not guarantee continuous or error-free access to the website.
• All products sold are for personal use only and cannot be resold without written consent from OTAKUYA.
  
  

Order Acceptance

• All orders are subject to acceptance and availability. OTAKUYA reserves the right to cancel any order at its discretion, including but not limited to fraudulent or suspicious transactions.
• We reserve the right to limit the quantity of products purchased.
  
  

Value-Guaranteed Trade-In Program

• Participation in the Trade-In Program requires verification of product condition by OTAKUYA. Trade-In values are subject to change based on product condition and market factors.
• Trade-in products that do not meet the quality standards set by OTAKUYA may be rejected or have their value reduced.
• The Trade-In Program is only available for selected products and regions.
  
  

Enhanced Product Warranty Program

• OTAKUYA offers an Enhanced Product Warranty Program that extends product warranties under specific terms. The details of this program, including eligibility and coverage, are subject to OTAKUYA’s discretion and may be modified without prior notice.
• Warranty claims are processed only if the product was purchased directly from OTAKUYA or through our authorized platforms.
• The warranty program does not cover products damaged due to improper use, unauthorized repairs, or accidents.
  
  

Limitation of Liability

• OTAKUYA is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
• Our maximum liability shall be limited to the amount paid for the product or service in question.
  
  

Governing Law

These T&Cs are governed by the laws of Malaysia. Any disputes arising from your use of the OTAKUYA website or services will be resolved in the courts of Malaysia.