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At OTAKUYA, we aim to ensure that our customers are satisfied with their purchases. Our Return Policy provides guidelines for returns, exchanges, and refunds.

Eligibility for Returns

• Products can be returned within 7 days of receiving your order, provided they are in original condition with all packaging intact. Products that have been used, damaged, or modified are not eligible for returns.
• Digital items, including game codes and downloadable content, are non-refundable.
• To initiate a return, please contact our customer support team at otakuya4896@hotmail.com and include your order number and reason for return.
  
  

Return Process

• Once we receive your return request, our team will guide you through the process. You must send the product back to us within 7 business days.
• Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or error on our part.
  
  

Refunds

• Refunds will be processed after we inspect the returned product and confirm it meets our return policy requirements. The refund will be credited to the original payment method within 7-14 business days.
• Shipping costs are non-refundable unless the return is due to an error by OTAKUYA.
  
  

Exchanges

• We accept exchanges for defective or damaged products. To request an exchange, contact our customer support within 7 days of receiving the item.
• Products exchanged must be of equal or lesser value unless you agree to pay the difference.
  
  

Enhanced Product Warranty Claims

• If your product is eligible for the Enhanced Product Warranty, follow the guidelines on our Warranty Program page to initiate a claim.
• For any warranty-related returns or replacements, customers are responsible for shipping the item back to OTAKUYA unless otherwise stated.
  
  

Late or Missing Refunds

• If you have not received a refund within 14 business days of approval, first check with your bank or credit card provider, as processing times can vary.
• If you still have not received your refund, please contact us at +(60) 115 7777 618.
  
  

Changes to the Return Policy

OTAKUYA reserves the right to amend the Return Policy without prior notice. Updates will be posted on this page, and your continued use of the website or services constitutes acceptance of these changes.